Treating
Customers Fairly
Our Policy
The
Directors and staff of Premier Wealth Management Ltd are
committed to providing the highest standard of financial
advice
possible. As a firm we take very seriously the requirements
of the FSA, in particular the requirement to treat
our customers
fairly.
We strive
to do this in all that we do.
We undertake
that all of our actions will be guided by the principle that
the interests of our customers
are paramount.
Our systems
and procedures are designed to place our customers at
the heart of our business.
In our dealings
with you, you can expect that:
• We will be open and transparent in the way we deal with you;
• We will not place our interests before yours;
• We will communicate clearly and without the use of jargon;
• We will inform you of our charges before undertaking any work
for you;
• We will deal with any complaints promptly and fairly.
As examples
of how the principles and guidelines mentioned above work in
practice in our business
we set out below
details of what you can expect from us in various areas of our business.
When
we give advice
• We
will only recommend suitable investments and other products
after finding out sufficient information about
your circumstances to be able to advise properly.
Our advice
will be guided only by what is best
for our clients.
• We
will set out in writing and in clear concise terms why we have
recommended any particular investment or product.
• We
will inform you in advance of our charges and how these should
be paid. If any commission is paid because
you invest in any product or investment then we
will tell you how much this is.
• In
the event that there is any conflict of interest between us
and you we will tell you about this
as soon as we can after becoming aware of this.
• We
will keep comprehensive records of our dealings with you and
will record your attitude to risk.
• Where
appropriate, and where agreed between us, we will monitor your
investments and other financial
products and contact you to let
you know how they are doing.
When we deal
with you
• When you contact us you can expect that we will be polite and
courteous.
• All
of our staff are trained in dealing with our customers and
in treating them fairly.
• When
we write to you we will be clear and straightforward; we will
try not to use
jargon and technical terms. We will be happy to discuss
or clarify
any matter.
• We
will remunerate and incentivise our staff in ways which encourage
them to deal with our
clients fairly and impartially
and to
continually find ways
to improve our service.
• You
can expect that all of our staff are trained properly for their
roles. All of our advisory staff are
qualified financial
advisors and
are fully trained
in respect of the investments
and products they advise on.
When things
go wrong
• If
you complain about any aspect of our service then you can expect
that your complaint will
be dealt with professionally,
impartially and
in
accordance with the
rules laid down by our regulator,
the
Financial
Services Authority
(FSA).
• We are insured as required by the rules laid down by the FSA.
• We
will provide details of our complaints policies and procedures
on request.
We
hope that you find using
our
services
a pleasant and
straightforward experience.
We
always welcome comments
and
observations
about
the way
we deal with our customers
and would
encourage
you to
contact
us if you
have
any comments
on
the way
we deal
with you.
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